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- Five Years of Reliable Automation Case Study
Five Years of Reliable Automation Case Study
webCRM is a Danish cloud CRM, and wildesoft.net is the UK developer it turns to when a customer needs something bespoke. Since 2021, wildesoft.net has run a service for Best One, a Danish webCRM customer, that creates each future year's order for its multi-year agreements automatically.
The Business Problem
An automation that creates orders and invoices has to keep up with the business around it. Over the years Best One added new products and services that should never be carried into later years, changed how it marks orders for re-invoicing and extra sales, and adjusted the fields on its orders in webCRM.
Any of these changes could quietly break the automation, or worse, create later-year orders with the wrong lines on them.
The Solution
wildesoft.net has looked after the service continuously. As Best One introduced one-off products, each was added to a list of lines that are left out when an order is copied, so only the recurring parts of an agreement carry forward. When Best One changed which fields record re-invoicing and extra sales, the service was updated so every new order is marked correctly.
When some orders were not being copied as expected, extra logging was added to find the cause quickly. In 2026, when a field on Best One's orders changed format, wildesoft.net adjusted the service to match, upgraded it to the latest version of .NET and improved its logging, so it is ready for years more use.
The Result
Best One's multi-year orders have been created automatically for five years, through product launches, process changes and system updates, without its team going back to copying orders by hand.
Get in touch if you need someone to keep an important automation working as your business changes.
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