webCRM: Development Highlights

At a glance

• 4 webCRM customers given bespoke automation, in Sweden and Denmark
• 4 services built from scratch, each working through webCRM's own interface
• 12 manual processes automated, from compliance chasing to yearly order creation
• 4 outside systems connected to webCRM, including Mailchimp and Microsoft 365
• 90+ code changes delivered
• About 7,500 lines of code across the four services
• 7+ years of working with webCRM and its customers
• 2 languages in the finished reports and emails: Swedish and Danish

What it means for webCRM

• A yes for bespoke requests. webCRM can take on customer requirements its standard product doesn't cover, with a trusted partner to build them.
• The CRM stays the single source of truth. Every service reads from and writes back to webCRM, so customers keep working where they already work.
• Less manual work for customers. Copying orders, building reports, chasing tasks and syncing mailing lists now happen automatically.
• Built to last. Services are kept in step as customers' processes change, in one case for five years and counting.

See all case studies for webCRM