Cloud Document Processing Case Study

The Business Problem

When Umango Cloud and the new PaperCut cloud OCR packs were launched, resellers had no way of quoting them. They are priced in quantity bands, can be sold on their own or added to an existing PaperCut quote, and need the correct installation and support lines. Some installation prices for Umango were also being discounted when they shouldn't have been, which varied by region.

The Solution

wildesoft.net added:

• Cloud document processing and OCR: available as optional extras in the MF perpetual and subscription wizards, with banded pricing and the correct maintenance lines.
• Additional quotes: these now record how many units the customer already has, so add-on quotes land in the right price band.
• Umango Cloud: a dedicated wizard with its own checkout and a Direct End User Support option.
• Installation lines: Umango installation lines now cover subscription and cloud, with region-specific rules for the UK, Spain and Central and Eastern Europe.

The Result

iTS was able to launch new cloud products to its resellers straight away. Cloud document processing was one of eight product launches added to the portal over the last two years. Quotes come out in the correct price band with the right installation and support lines, and nobody has to calculate them by hand.

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