1. Case Studies
  2. Quoting portal case studies

Quoting portal case studies

Quoting is where a sale is won or lost, and where a pricing mistake costs the most. These case studies follow one system: the online quoting portal we built for iTS, Europe's largest PaperCut Authorised Solution Centre, which its resellers across Europe, North America and North Africa use to price and order PaperCut licences.

The portal began as a pricing wizard used by iTS's own staff and became a self-service reseller portal. Since then it has learned to quote maintenance renewals, extra licences part-way through a term, licence exchanges and partner RRPs, to give large partners a portal of their own, and to quote new products such as PaperCut Hive and Umango on launch day, in pounds, euros, US dollars and Swedish krona.

If your quotes are still built by hand in spreadsheets, talk to us or see the systems we build.

The case studies

01
iTS, Reseller Portal. iTS is the exclusive European distributor of Umango, an intelligent document processing product. It also sells PaperCut's cloud document processing and OCR (optical character recognition) add-ons. Both are quoted through the iTS reseller portal.
New feature
Quoting
2025 to 2026
02
iTS, Reseller Portal. PaperCut licences come with annual maintenance and support, and renewals are a steady part of iTS's business. Resellers quote renewals through iTS's online portal.
New feature
Quoting
2025 to 2026
03
iTS, Reseller Portal. iTS supplies resellers across Europe, North America and North Africa. Its quoting portal has to cope with every partner's country, currency and pricing region, quoting in pounds, euros and US dollars, and in Swedish krona for one partner.
Fix
Quoting
2024 to 2026
04
iTS, Reseller Portal. Most of iTS's resellers share the same quoting portal and price lists. A few large partners, though, sell PaperCut under their own product codes and in their own currency, and they need the portal to fit the way they work.
New feature
Quoting
2024 to 2026
05
iTS, Reseller Portal. The iTS pricing wizard turns a reseller's choices into a full PaperCut quotation: licences, add-ons, hardware, installation, maintenance and discounts. Every line has to be right, because the quote becomes an order.
Fix
Quoting
2024 to 2026
06
iTS, Reseller Portal. Many of iTS's resellers are large printer manufacturers' sales organisations, who quote PaperCut to their own customers. They need quotes that show the price their customer will actually pay.
New feature
Quoting
2025 to 2026
07
iTS, Reseller Portal. Many PaperCut customers grow during their contract: they add printers, devices or options part-way through a subscription or maintenance term. iTS's resellers need to quote these additions accurately.
New feature
Quoting
Sep 2024
08
iTS, Reseller Portal. PaperCut Hive is PaperCut's cloud-native print management product. When it launched, iTS, Europe's largest PaperCut Authorised Solution Centre, needed its resellers to be able to quote it straight away.
New feature
Quoting
2022 to 2024
09
iTS, Reseller Portal. iTS is the exclusive European distributor of Umango, an intelligent document processing product that captures and routes documents automatically. When iTS took Umango on, its resellers needed to be able to quote and order it.
New feature
Quoting
2021 to 2023
10
iTS, Reseller Portal. PaperCut customers sometimes need to swap licences they already own, for example when they replace printers with a different make or model. iTS handles these exchanges for its resellers.
New feature
Quoting
2020 to 2022
11
iTS, Reseller Portal. iTS supplies PaperCut and related products through resellers across Europe and beyond. Until 2020, the pricing wizard in its portal was used mainly by iTS's own staff, who prepared quotes for resellers.
New feature
Quoting
2020 to 2021