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- Maintenance Renewal Quotes Case Study
Maintenance Renewal Quotes Case Study
PaperCut licences come with annual maintenance and support, and renewals are a steady part of iTS's business. Resellers quote renewals through iTS's online portal.
The Business Problem
Renewal quotes need to start from what the customer already owns: the licence type, the number of devices, the add-ons and the current expiry date. Previously, resellers had to re-enter all of this by hand. Errors were common. Education customers were sometimes quoted at commercial rates, and Spanish and Benelux renewals didn't work at all in the wizard.
The Solution
wildesoft.net built a "Load Maintenance" feature. It pulls an existing order from webCRM straight into the renewal wizard for MF perpetual, MF subscription and Hive. It carries the add-ons across, including document capture and analytics options.
New renewal wizards followed for 2025 and then 2026. They correctly handle:
- education versus commercial pricing
- optional maintenance and support years
- regional price lists for Spain and the Benelux countries.
The 2026 renewal quotes went to beta testers first and were then opened to everyone.
The Result
Resellers can produce an accurate renewal quote in a few clicks from the customer's existing order, with no retyping. That means fewer mistakes and a faster turnaround, and iTS can trust that each renewal matches what the customer actually has.
Get in touch if renewing a customer takes more effort than selling to them the first time.