Quote Accuracy Case Study

The Business Problem

With many editions, regions, partner types and discount rules, small errors crept in. Reported problems included:

• old prices for a connector
• missing installation lines
• the wrong discount percentage
• installation lines priced incorrectly for some partner types
• errors when editing a saved quote
• crashes when certain options or payment gateways were added.

Each one meant a corrected quote, a delayed order or a frustrated partner.

The Solution

wildesoft.net and iTS agreed a disciplined way of working. iTS's team logs each problem as a numbered item. wildesoft.net fixes it, deploys it to test, and marks it "waiting for iTS to test". The item only closes once iTS's own staff have signed it off. Fixes are usually checked across every edition and region that could be affected, not just the case that was reported.

Over two years this process worked through dozens of items. They included discount and price-band rules, installation and maintenance lines, editing existing Hive and subscription quotes, and wizard crashes. Recent work adds clearer logging, so the exact cause of a missing product is recorded the moment it happens.

The Result

Resellers can trust the numbers the wizard produces. Problems are fixed quickly and consistently, and every fix has been checked by iTS before resellers see it.

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