International Quoting Case Study

The Business Problem

Partners outside the main markets kept running into problems. A reseller in Turkey couldn't create a quote at all. Partners in the United Arab Emirates were quoted in the wrong currency. Quotes for Bosnia and Herzegovina, and a hardware quote for a French reseller, failed with errors. Some country names didn't match between systems: Czechia and the Czech Republic, for example, or names containing "&" in one system and "and" in another. When a country didn't match, orders couldn't be invoiced.

Each failure meant a partner abroad was stuck until someone at iTS stepped in.

The Solution

wildesoft.net worked through each case and fixed the cause, not just the symptom:

• Turkish partners are now always quoted in US dollars, as their terms require.
• The UAE currency rules were corrected.
• Bosnia and Herzegovina was set up properly for quoting.
• The French hardware quote error was fixed for every quote type, not just the one reported.
• The invoicing country list now accepts alternative country names, so orders flow through to Xero.
• Deleted organisation fields that were affecting logins and USD quoting were repaired.

The Result

Partners in newer and smaller markets can now quote for themselves as reliably as those in iTS's home markets. As iTS adds new territories, the portal is ready for them rather than becoming a source of support calls.

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