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- PaperCut Hive Launch Case Study
PaperCut Hive Launch Case Study
PaperCut Hive is PaperCut's cloud-native print management product. When it launched, iTS, Europe's largest PaperCut Authorised Solution Centre, needed its resellers to be able to quote it straight away.
The Business Problem
Hive is priced differently from PaperCut's traditional products. It uses its own quantity brackets, its own hardware (Fast Release terminals, card pads and NFC tags), its own installation services and separate dealer rates. None of this fitted the existing wizard. Without a dedicated quoting tool, every Hive quote would have had to be built by hand, which would have slowed iTS's launch of the product just when resellers were asking for it.
The Solution
In 2022 wildesoft.net built a dedicated Hive wizard in the iTS portal. It covers Hive's price breaks, hardware options, NFC tags, installation services and the Intuitive analytics add-on. Quotes can be saved, reopened and changed. If a reseller doesn't yet have Hive pricing set up in webCRM, the wizard explains clearly why it can't continue.
The wizard was released in stages: first to iTS and wildesoft.net, then to iTS's internal staff, and finally, in mid-2022, to all resellers. Further work in 2023 and 2024 added:
- an optional items menu
- Lite Embedded and Mobile Release options
- price brackets for 100 or more devices
- dedicated installation lines
- updated Intuitive calculations.
The Result
iTS's resellers could quote PaperCut Hive from 2022, using the same portal they already knew, with correct brackets, hardware and services. Hive became a standard part of iTS's range, ready for each later pricing update.
Get in touch if a new product launch is waiting on your systems.