Scheduled Services Case Studies

Scheduled services keep iTS's CRM, helpdesk and billing systems in step automatically.

The case studies

Much of iTS's business comes from renewals: PaperCut maintenance and support, subscriptions and related products.

iTS runs installation and support work through Freshdesk, a helpdesk system, while orders and customer records live in webCRM.

iTS is the exclusive European partner for Princity, a cloud print-management service billed on a recurring basis.

Over the years, iTS's scheduled services and portal had built up dozens of reports, dashboards and automated jobs.