- Case Studies
- System integration case studies
System integration case studies
Most businesses run on several systems that were never designed to talk to each other. These case studies show how we join them together through their APIs, so information is entered once and appears everywhere it is needed.
They include order feeds between online shops and an order-management system, a logo API for an embroidery business, contacts and unsubscribes kept in step between a CRM and Mailchimp, staff contacts synced to an emergency text messaging service, and client feedback brought into a client-management system.
If you are retyping information between systems, talk to us or read about the technology we use.
The case studies
01
BoB Connections, Member Search. BoB Connections is a business networking organisation with 12 live clubs and over 250 members. Its member search only works if every member can be found by the words a customer would actually type, and those words change as members update their profiles.
Integration
Reliability
Oct 2026
02
ACE Embroidery, White Label Ordering. ACE Embroidery manages production through OrderWise, its order-management system. Orders arrive from its own online shops and, increasingly, from partners who sell ACE-produced garments through their own websites.
Integration
Orders
2023 to 2026
03
CXCS, The Cabinet. The Cabinet is CXCS's internal client-management system, holding contacts, producer information and the history of every client relationship.
Integration
Reporting
Aug 2026
04
iTS, Scheduled Services. iTS is the exclusive European partner for Princity, a cloud print-management service billed on a recurring basis. Princity customers are invoiced monthly, quarterly or annually, based on data from Princity's own system.
Integration
Invoicing
2024 to 2026
05
ACE Embroidery, Logo Manager. ACE Embroidery creates and stores its customers' logos in Logo Manager, its internal system for embroidery and print artwork. Every garment ACE produces starts with one of those logos.
Integration
Online shops
2022 to 2026
06
iTS, Scheduled Services. iTS runs installation and support work through Freshdesk, a helpdesk system, while orders and customer records live in webCRM. The two need to stay connected so engineers and sales staff see the same picture.
Integration
CRM
Feb to Nov 2025
07
iTS, Reseller Portal. iTS's portal, its Xero invoicing and its scheduled services all read from and write to webCRM, iTS's CRM. They rely on specific CRM fields for things like product name, lead source and pipeline stage.
Integration
CRM
Jun 2025
08
Mint, Otsuka Staff SMS. Mint is a business technology and telecoms provider based in Brierley Hill, in the West Midlands. One of its customers, Otsuka Pharmaceutical Europe, wanted a dependable way to reach its staff by text message if email ever went down. Mint asked wildesoft.net to build it.
Integration
Messaging
May 2023
09
webCRM, Sterisol. webCRM is a Danish cloud CRM, and wildesoft.net is the UK developer it turns to when a customer needs something bespoke. For Sterisol, a Swedish maker of hand hygiene and skin care products, wildesoft.net connected webCRM and Mailchimp in both directions. The last piece was new leads.
Integration
CRM
Jan 2021
10
webCRM, Sterisol. webCRM is a Danish cloud CRM, and wildesoft.net is the UK developer it turns to when a customer needs something bespoke. For Sterisol, a Swedish maker of hand hygiene and skin care products, wildesoft.net connected webCRM to Mailchimp so its marketing lists follow its CRM. Information also needed to flow the other way.
Integration
Messaging
Nov 2020
11
webCRM, Sterisol. webCRM is a Danish cloud CRM, and wildesoft.net is the UK developer it turns to when a customer needs something bespoke. Sterisol, a Swedish maker of hand hygiene and skin care products, keeps its customer contacts in webCRM and sends its marketing emails through Mailchimp.
Integration
Messaging
Sep 2020