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  2. Order processing case studies

Order processing case studies

An order touches more of a business than anything else: stock, production, delivery, invoicing and the customer record. These case studies show order processing built around the way each business actually works, so an order is entered once and everything that follows is driven from it.

They include an ordering system for a West Midlands ice cream wholesaler that turns phone and email orders into invoices, delivery notes, pick lists and van loads; QR codes that track steel jobs through a works in Smethwick; every future year's order created automatically for multi-year agreements in webCRM; and collated school orders and partner order feeds for a white-label clothing business.

If your orders are typed into more than one system, talk to us or see the systems we build.

The case studies

01
Order Feeds and Partner Integration
ACE Embroidery, White Label Ordering. ACE Embroidery manages production through OrderWise, its order-management system. Orders arrive from its own online shops and, increasingly, from partners who sell ACE-produced garments through their own websites.
Integration
Orders
2023 to 2026
02
Operator Sign-Off
AJS Profiles, Shop Floor App. AJS Profiles cuts and grinds steel plate to order at its works in Smethwick, in the West Midlands. Its workers already updated job progress by scanning a QR code with their phones, and the office asked for that scan to record who had done the work as well.
Improvement
Orders
Sep 2025
03
Collated School Orders
ACE Embroidery, White Label Ordering. ACE Embroidery runs white-label online shops for schools, clubs and businesses. Parents and members place their own orders online, and ACE produces and delivers the clothing.
New feature
Orders
Jun 2025
04
QR Code Job Tracking
AJS Profiles, Shop Floor App. AJS Profiles is a steel profiling and grinding company in Smethwick, in the West Midlands, cutting and grinding steel plate to order for heavy engineering customers. Every job moves through several stages on the shop floor, and the office runs it all from a shared production database.
New feature
Orders
Apr 2025
05
Orders, Invoices and Delivery Notes
Midland Super Cream, Order Processing. Midland Super Cream is a wholesale supplier of ice cream and slush products in the West Midlands, delivering by van to shops, cafés and caterers. Every day the office takes orders by phone and email, and each one has to become a printed invoice or delivery note on the right van's clipboard.
New feature
Orders
2022 to 2023
06
Pick Lists and Van Loading
Midland Super Cream, Order Processing. Midland Super Cream runs a small fleet of delivery vans, plus a collection option for customers who call in. Each morning the warehouse needs to know exactly what goes on each van, and the office needs to be able to move drops between vans when plans change.
New feature
Orders
Apr to Nov 2022
07
Accounts, Sites and Contacts
Midland Super Cream, Order Processing. Midland Super Cream's customers range from single corner shops to businesses with several outlets. Each one needs the right price list, invoice address, payment terms and delivery details, and the people to contact.
New feature
Orders
Mar to Oct 2022
08
Agreement Upgrades
webCRM, Best One. webCRM is a Danish cloud CRM, and wildesoft.net is the UK developer it turns to when a customer needs something bespoke. For Best One, a Danish webCRM customer that sells multi-year agreements, wildesoft.net built a service that creates every future year's order automatically. Real sales soon needed more than the original three-year and five-year terms.
Improvement
Orders
Nov 2021
09
Automatic Multi-year Orders
webCRM, Best One. webCRM is a Danish cloud CRM, and wildesoft.net is the UK developer it turns to when a customer needs something bespoke. Best One, a Danish webCRM customer, sells agreements that run for several years, with an order and an invoice due each year.
New feature
Orders
Aug 2021